Products and Services

After-sales service plan for customers

We are committed to providing assured, secure after-sales service. So users can buy and use our products without worry.

 

In providing products and services at the same time, we attach importance to communication and cooperation with users, timely understanding of user needs and feedback, and targeted adjustment of after-sales service plan, to provide more personalized support.

 

In this regard, we have developed a comprehensive after-sales service plan, oriented to the interests of users, to create the greatest value for users.

 

1. Installation and debugging

  • Experienced after-sales service engineers on-site installation and commissioning tasks, and provide initial equipment use training to ensure the safe and normal operation of equipment at the customer site.

3. Application training

  • After the user has used the equipment for a period of time, experienced application engineers will come to the door to conduct high-level application training and expansion services, explore the appropriate characterization conditions for the application needs of customers, and help customers maximize the satisfaction of the experimental effect.
  • Hold regular application training courses to help users continue to improve their application skills.

3. After-sales response

  • We have a dedicated customer service hotline, and you can contact us for a preliminary solution if there is any problem with the equipment.
  • Engineers on-site service within 1-2 days.
  • Domestic spare parts warehouse, order quickly delivered to the customer site.

4. Cooperation promotion

  • For some special application requirements, we can provide customized solutions, including software upgrades and hardware expansion.

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